Magenta Book · Annex A5.1
Guidance on interviews and focus groups in evaluation; attention to sampling, interpretation and context.
Read the sourceEvidence library
Sources.
And what they establish.
Selected references supporting the arguments on this site. Each source is identified by type, date and scope.
How do frontline staff use patient experience data for service improvement?
Ethnographic evaluation across six UK hospital wards. Explains how feedback was used; does not establish superiority or an EDORA outcome.
Read the sourceA theory of organizational readiness for change
Distinguishes commitment to a specific change from collective confidence in implementing it. The EDORA assessment is a service design, not this research instrument.
Read the sourceDoes Healthcare Deliver? · PaRIS
Approximately 107,000 patients aged 45 and over using primary care in 19 countries. Documents measurement of experience; not EDORA’s addressable market.
Read the sourceHospital Value-Based Purchasing
US programme linking hospital quality performance to payment, with patient experience among its improvement objectives.
Read the sourceCustomer Experience Survey
406 US decision-makers at consumer-facing companies with annual revenue of at least US$100 million. Self-reported needs, not causal evidence or a global market estimate.
Read the sourceWorld Intangible Investment Highlights
Economic framework including software, data and organisational capital. This does not determine EDORA’s valuation or accounting recognition of recorded experience.
Read the sourceMethodology Standards · MM-1 to MM-3
Mixed-methods research requires justified integration and interpretation of conflicting findings. Standards do not validate any particular technology.
Read the sourceStandards for Reporting Qualitative Research
21 reporting items, including context, analytical process, trustworthiness and links to empirical material. Foundational standard retained in the EQUATOR catalogue.
Read the sourceGenerative Artificial Intelligence Profile · AI 600-1
Recommends checking output sources and citations (MS-2.5-003). Traceability supports scrutiny; it cannot alone guarantee factual accuracy.
Read the sourceLes figures de l’allégeance
Discussion of the separation between symbolic representations and experienced reality, p. 812. A critique of governance, not an empirical product evaluation.
Read the sourceUS 12,130,857 B2
Method and system for editorialising oral recordings; international application PCT/FR2020/051612. Grant evidence does not establish commercial value or freedom to operate.
Read the sourceResearch, inventions and applications · historical CV
Documents work from 2000, four successive inventions and applications. Historical references are not a list of current EDORA customers or institutional endorsements.
Read the sourceResearch findings, methodological guidance, EDORA’s research position and proposed applications have different evidential status. Published sources are not endorsements of EDORA.
Reference review: 26 October 2026. Earlier foundational work is dated explicitly.