For leaders · Large organisations
Your indicators.
A deeper understanding.
Complement your analyses and performance indicators with datasets created from the spoken experience of your customers, employees and partners.
Three perspectives Select a heading to explore the evidence
01Create your own datasets of oral experience.
Interviews can explore how and why a situation unfolds, alongside quantitative measures. Their contribution depends on the purpose of the inquiry, the people involved and the quality of interpretation.
Methodology precedes technologyCollection is specified before technical implementation: the question to investigate, whom to hear, how accounts are elicited and what context must accompany them. This demanding protocol shapes the data that can emerge and the uses it can support.
EDORA’s propositionCreate a new category of data for your organisation: oral experience constituted through this method, then structured and made accessible through dedicated tools. These datasets complement traditional quantitative KPIs.
The aim is to deepen understanding and identify opportunities for organisational improvement. It begins with creating the source material needed to examine your question.
02Give oral data the infrastructure it needs.
An audio file provides a source. Making its content usable requires an organisation of the material: the question being addressed, the sequence of an account, ways to locate a passage and links to the circumstances needed to understand it.
The EDORA architectureThe collection protocol guides the technical architecture. It connects original recordings with question structures, timecodes, descriptive tags and contextual documents. Dedicated collection and exploration tools work with this structured resource. The published patent documents a technical approach to organising oral recordings.
- Constitute
- A defined collection protocol, the conditions of expression and original recordings.
- Structure
- Questions, sequences, timecodes and descriptive relations.
- Contextualise
- Situations and authorised documents linked to the source.
- Explore
- Navigate the dataset and return to the basis of an interpretation.
EDORA’s differentiation concerns how the data is constituted and made usable. AI can assist its exploration and interpretation within that architecture; the source and its context remain the reference for examination.
03Build the conditions for a transformation programme.
Implementation theory distinguishes commitment to a change from confidence in the ability to carry it out. An initiative requires both a reason to act and the capacity to do so.
Admission by applicationA complimentary diagnostic assessment examines three pillars with your organisation: the place of listening in your practices, the scale and criticality of the need, and shared commitment among the teams concerned. It provides the basis for assessing maturity and programme eligibility together.
Patient experience
Understand care as patients experience it.
Customer experience
Examine journeys, expectations and points of misunderstanding.
Professional knowledge
Make the reasoning behind practice available to others.
The next conversation
Conditions for participation.
An initial diagnostic assessment, offered without charge, provides a basis for reviewing your organisation’s maturity and programme eligibility together.